Furbabies

Support

We're here to help! If you have questions, feedback, or need assistance with Furbabies, you've come to the right place.

Frequently Asked Questions

How accurate are the age calculations?

Our calculations are based on scientific research and veterinary guidelines, including the American Animal Hospital Association (AAHA) recommendations for cats and logarithmic aging models for dogs. However, these are estimates and individual pets may age differently based on genetics, health, and lifestyle factors.

Why do different dog sizes age differently?

Research shows that larger dogs tend to age faster than smaller dogs. A Great Dane, for example, may be considered a senior at age 6, while a Chihuahua of the same age is still in its prime. Our app accounts for these size-based differences in its calculations.

How do I add a pet photo?

When creating or editing a pet profile, tap on the photo area to access your photo library. Select a photo of your pet, and it will be saved to the profile. Free users can add photos to up to 2 pets; premium users have unlimited photo storage.

Why aren't my widgets updating?

iOS widgets update periodically based on system conditions. If your widget isn't showing the latest information, try:

• Opening the main app to refresh the data
• Removing and re-adding the widget
• Ensuring Low Power Mode is disabled
• Restarting your device

How do I enable iCloud sync?

iCloud sync is a premium feature. After upgrading to premium:

1. Go to Settings in the app
2. Enable "iCloud Sync"
3. Ensure you're signed into iCloud on your device
4. Make sure Furbabies has permission to use iCloud in your device's Settings

How do I restore my purchase on a new device?

If you've purchased premium on another device:

1. Ensure you're signed in with the same Apple ID used for the original purchase
2. Open Furbabies and go to Settings
3. Tap "Restore Purchases"
4. Your premium features will be restored automatically

Can I get a refund?

All purchases are processed through Apple's App Store. For refund requests, please contact Apple Support directly through the App Store or at support.apple.com.

How do I delete my data?

You can delete individual pet profiles by swiping left on them in the pet list and tapping "Delete". To remove all data, you can uninstall the app. If you have iCloud sync enabled, you may also need to remove Furbabies data from your iCloud account through Settings > [Your Name] > iCloud > Manage Storage.

What species are supported?

Furbabies currently supports:

• Dogs (with breed and size-specific calculations)
• Cats
• Rabbits
• Guinea Pigs
• Hamsters
• Birds
• Fish
• Horses
• Ferrets
• Turtles

We're always looking to add more species. Let us know if there's a pet you'd like to see supported!

Feature Requests and Bug Reports

We love hearing from our users! If you have ideas for new features or have encountered a bug, please email us at furbabies@oneway.co.nz. Include as much detail as possible, including your iOS version and device model for bug reports.